Before we start: if you’re a technical person reading this, please forward to your boss, your boss’ boss and your boss’ boss’ boss. Forward it all the way up the org chart. Print it out and tack it to the bulletin board in the cafeteria. Make sure no one in I.T. management or at the C-level can pretend they didn’t know.
In the past few months, two White Star Software customers experienced one-in-a-million interruptions in availability of their OpenEdge application. I’m not talking about FIRE and BRIMSTONE DISASTERS. It was not Irma nor Harvey nor any other natural disaster. I’m talking about events like a construction crew 3 kilometres away cutting through a fibre link, or a random operating system bug corrupting files left, right and centre. My customers felt the wrath of events that were totally random and completely unavoidable. One customer was prepared and the other was not. Even for the one that was completely prepared, the costs to the business were significant.