Guaranteed access to
the world’s best
Progress OpenEdge DBAs

No level 1 tech support

At White Star, our most junior DBA has decades of experience supporting customers of all sizes. We have the knowledge and experience to correctly diagnose and correct issues affecting your OpenEdge environment.

Clear ROI

The average hourly downtime cost in 2017 was over $300,000. Adding a DBAppraise support option to ProTop’s proactive approach minimizes the risk of unexpected outages and helps provide quicker resolutions if they do occur.

Mentors, not outsourcers

Our goal is to mentor your IT staff, not replace it, and every event is a teaching opportunity. If you don’t have DBA expertise in-house, that’s ok: we can manage your day-to-day DBA needs too.

Core business, not cost center

At White Star Software, monitoring and support is not an expense, it’s our core business. This is why companies that already receive support from their application vendor choose the added protection of a DBAppraise support subscription.

Best-in-class monitoring

No support would be complete without the best-in-class monitoring provided by the ProTop Monitoring and Alerting Service. Adding DBAppraise to ProTop gives you the benefit of both proactive monitoring and the expertise to help you act before your business is affected.

24/7 availability

If your business can’t wait until Monday morning then why would your support subscription? With our DBAppraise support add-on, a world-class DBA is never more than a phone call away, day or night.

Essential

If 24/7 support is unnecessary for your business, we offer access to the same world-class DBAs during extended business hours, ensuring that our experts are available to help before your business day gets in full swing.

Vacation support

Your admins don’t want to carry a phone and laptop to the beach! Give them the time off they deserve while the experts at White Star assure the health of your OpenEdge environment.