Progress OpenEdge DBA

Support with DBAppraise

24/7 Support, Management, Monitoring, and Alerting

Progress OpenEdge DBA Support with DBAppraise

24/7 Support, Management, Monitoring, and Alerting

OVERVIEW

Guaranteed response-time access to the world’s finest Progress OpenEdge DBAs

Stop wasting time with first-level support while your business loses money by the minute. With actionable data provided by ProTop and our hands-on experience with your OpenEdge environment, we often know the root cause and solution to your problem before you call us.

Increase productivity

Two minds are better than one. Your IT staff will be more confident and productive knowing that expert advice is only a phone call away.

Increase resiliency

With proactive data from ProTop, our expert DBAs strive to diagnose and correct issues before the business even notices.

Experts at your fingertips

Time is of the essence when there’s a problem. Your call will be answered by experts with such a depth of knowledge and experience that they’ll often know the best corrective action almost immediately.

Increase productivity

Two minds are better than one. Your IT staff will be more confident and productive knowing that expert advice is only a phone call away.

Increase resiliency

With proactive data from ProTop, our expert DBAs strive to diagnose and correct issues before the business even notices.

Experts at your fingertips

Time is of the essence when there’s a problem. Your call will be answered by experts with such a depth of knowledge and experience that they’ll often know the best corrective action almost immediately.

Key features

Fixed Cost Support

With DBAppraise, there is no risk of budget of blowouts if your production system is affected by an incident. Our annual subscription cost is all you pay for production incident support and there are no additionnal hourly costs¹.

 

¹Ah-ah! You found the fine print! Yes there are some limitations associated with post-incident tasks like post-mortems and never-ending follow up meetings. Contact us for details.

No Level 1 Tech Support

At White Star, our most junior DBA has decades of experience supporting customers of all sizes. We have the knowledge and experience to correctly diagnose and correct issues affecting your OpenEdge environment.

No Level 1 Tech Support

At White Star, our most junior DBA has decades of experience supporting customers of all sizes. We have the knowledge and experience to correctly diagnose and correct issues affecting your OpenEdge environment.

Best-in-Class Monitoring

No support would be complete without the best-in-class monitoring provided by the ProTop Monitoring and Alerting Service. Adding DBAppraise to ProTop gives you the benefit of both proactive monitoring and the expertise to help you act before your business is affected.

Best-in-Class Monitoring

No support would be complete without the best-in-class monitoring provided by the ProTop Monitoring and Alerting Service. Adding DBAppraise to ProTop gives you the benefit of both proactive monitoring and the expertise to help you act before your business is affected.

Tailored Support Options

24/7 availability

If your business can’t wait until Monday morning then why would your support subscription? With our DBAppraise support add-on, a world-class DBA is never more than a phone call away, day or night.

Tailored Support Options

24/7 availability

If your business can’t wait until Monday morning then why would your support subscription? With our DBAppraise support add-on, a world-class DBA is never more than a phone call away, day or night.

Business hours

If 24/7 support is unnecessary for your business, we offer access to the same world-class DBAs during extended business hours, ensuring that our experts are available to help before your business day gets in full swing.

Business hours

If 24/7 support is unnecessary for your business, we offer access to the same world-class DBAs during extended business hours, ensuring that our experts are available to help before your business day gets in full swing.

Vacation support

Your admins don’t want to carry a phone and laptop to the beach! Give them the time off they deserve while the experts at White Star assure the health of your OpenEdge environment.

Vacation support

Your admins don’t want to carry a phone and laptop to the beach! Give them the time off they deserve while the experts at White Star assure the health of your OpenEdge environment.

Why Companies Choose DBAppraise

Clear ROI

The average hourly downtime cost in 2017 was over $300,000. Adding a DBAppraise support option to ProTop’s proactive approach minimizes the risk of unexpected outages and helps provide quicker resolutions if they do occur.

Clear ROI

The average hourly downtime cost in 2017 was over $300,000. Adding a DBAppraise support option to ProTop’s proactive approach minimizes the risk of unexpected outages and helps provide quicker resolutions if they do occur.

Mentors, not Outsourcers

Our goal is to mentor your IT staff, not replace it, and every event is a teaching opportunity. If you don’t have DBA expertise in-house, that’s ok: we can manage your day-to-day DBA needs too.

Mentors, not Outsourcers

Our goal is to mentor your IT staff, not replace it, and every event is a teaching opportunity. If you don’t have DBA expertise in-house, that’s ok: we can manage your day-to-day DBA needs too.

Core Business, not Cost Center

At White Star Software, monitoring and support is not an expense, it’s our core business. This is why companies that already receive support from their application vendor choose the added protection of a DBAppraise support subscription.

Core Business, not Cost Center

At White Star Software, monitoring and support is not an expense, it’s our core business. This is why companies that already receive support from their application vendor choose the added protection of a DBAppraise support subscription.

Pricing

Enhance Your Existing ProTop Subscription with a DBAppraise Support Add-On


 On Demand Support

Starting at

Hourly rate

Availability

Best effort during business hours

Response Time

Based on availability

Hourly Rate

Regular consulting rates

Non-production support

Regular consulting rates

Minimum ProTop Level

ProTop Basic


Vacation Support

Starting at

Contact us for a quote

Availability

Based on your needs

Response Time

Based on your needs

Hourly Rate

Regular consulting rates

Non-production support

Regular consulting rates

Minimum ProTop Level

ProTop Basic


Business Hours Support


Starting at

$500/month

Availability

M-F 

7:00 - 18:00[1] 

Response Time

2 h[2] 

Hourly Rate

$0[3] 

Non-production support

Regular consulting rates

Minimum ProTop Level

ProTop Advanced


24/7/365 Support

Starting at

$1,700/month

Availability

24/7/365

Response Time

1 h[2] 

Hourly Rate

$0[3] 

Non-production support

Regular consulting rates

Minimum ProTop Level

ProTop Advanced

Most Popular


Managed

24/7/365 Support

Starting at

$2,200/month

Availability

24/7/365

Response Time

1 h[2] 

Hourly Rate

$0[3] 

Non-production support

4h/month

Minimum ProTop Level

ProTop Enterprise

[1] Eastern Time, not including U.S. statutory holidays.
[2] White Star Software will respond to production support requests within the stated response time.
[3] There are no additional fees for responding to production support incidents. Please contact us for full details.